Conflict Management

Who is this qualification for?

This qualification is aimed at individuals who wish to deliver scenario-based conflict management training. It is suitable for delivery across a wide range of sectors and is of particular benefit to those delivering training in a customer-facing role.

How long will it take?

To complete this qualification, learners should expect to undertake a total qualification time of 40-hours and of this 30-hours is recommended as guided learning (GL).

Topics covered

These include how communication can be used to solve problems and reduce the likelihood of conflict, factors that influence human responses in conflict situations, how to reduce risks and good practice to follow after conflict situations.

Assessment method

This qualification is assessed by a portfolio of evidence, a practical demonstration and a multiple-choice examination.